Frequently Asked Questions

FAQs

What is Artrovers?

Artrovers is a digital invitation service that offers beautifully designed wedding invitation cards in PDF, Video & JPG formats. Our digital products are customizable for specific events and are delivered electronically via WhatsApp and/or email, making them easy to share with friends and family.

How do I use and send my digital invitation card to invitees?

Once your order for digital invitation card is ready, we'll deliver it to you on your WhatsApp and/or Email provided by you at the time of placing the order.
You can use the digital invitation card by sharing it with your invitees on messaging platforms such as WhatsApp, Telegram, etc. You can also send your invitation card to your invitees on Email, Instagram DM, FB Messenger, etc.
Additionally you can also use these digital cards on your WhatsApp status, Instagram & Facebook stories.

How do I place an order?

Simply visit our website www.artrovers.com, browse through our collection of digital wedding invitations, and select the design you like. Different wedding cards are available in different formats such as Video, PDF and JPG format. Choose as per your requirement. Once you select a design, you can provide your wedding and event details on the product page above Add To Cart button, and after confirming payment, we will create and send your invitation within 24-48 hours.

How do I receive my digital wedding invitation?

Once your digital wedding invitation card is ready, we will send it to you via WhatsApp and/or email, based on the contact details you provided during checkout.

How long will it take to receive my digital wedding invitation?

After your payment is confirmed, you will receive your wedding invitation card within 24-48 hours. If any revisions are required, additional time may be necessary to finalize the changes.

What formats do you offer for digital wedding invitations?

We provide digital wedding invitations in three formats:

  • PDF format: For wedding cards with more than 1 page we'll make and send the card in PDF format.
    PDF wedding cards can be easily shared on email or messaging platforms like WhatsApp.
  • JPG format: For wedding cards with single one page such as single event card or few save the date cards we'll make and send the card in JPG format.
    JPG cards can be easily shared on social media, email or messaging platforms like WhatsApp.
  • Video format: For wedding cards with motion graphics and caricature movements we'll make and send the card in mp4 video format.
    Video wedding card can be easily shared on social media, email or messaging platforms like WhatsApp.

Do you offer invitations for all wedding events?

Yes, Artrovers provide invitation cards for all major wedding events, including pre-wedding rituals, main ceremonies, and post-wedding celebrations, across various cultures and traditions.

What details do I need to provide for digital wedding card customization?

To personalize your digital wedding invitation, we will need essential details like:

  • Names of the couple
  • Wedding date and time
  • Venue details
  • Event details
  • Any additional text or special requests you’d like included

Can I request revisions / changes to my wedding invitation?

Yes! Your purchase includes one free revision for minor changes, such as correcting typing errors or spelling mistakes in text. Products
will be available for revision within 2 days of actual delivery of the product.
No revision requests will be entertained post 2 days of actual delivery of the
product. If further revisions are needed in addition to one free revision, they will be charged at ₹250 per page.

Can I use my digital invitation card across multiple platforms?

Absolutely! Our PDF, Video & JPG invitation cards are designed for easy sharing via WhatsApp, email, and/or social media platforms like Instagram and Facebook.

What if I don't receive my digital invitation?

Please check your spam folder for email delivery and message requests on WhatsApp. If you still haven’t received your invitation card within 48 hours, contact us at support@artrovers.com, and we will promptly resolve the issue.

Can I cancel my order after it's been placed?

Due to the digital and customizable nature of our products, we do not accept cancellations once the order has been processed. Please make sure to review all your details carefully before placing your order.

Do you offer refunds?

No, since all our products are digital and customized, we have a no-refund policy. However, if there is an error on our part (e.g., wrong file sent or incorrect information), we will correct it and resend the updated invitation card.

Can I track the progress of my order?

We will keep you updated throughout the process, from order confirmation to delivery. You will receive notifications via email or WhatsApp once your invitation is ready.

How do I contact customer support?

If you have any questions or concerns, you can reach us at support@artrovers.com, and our support team will be happy to assist you.